Frequently asked questions
How is Vikalp Omni billed?
Through Shopify, on your normal Shopify bill. Every plan starts with a 14-day free trial and you can cancel any time from your Shopify admin.
Will Vikalp Omni slow down my store?
No. One small script loads after your page has loaded, and every block draws itself afterwards. Nothing blocks your page from showing.
Does it work with my theme?
Yes. Vikalp Omni uses Shopify theme app blocks and an app embed, so it works with Online Store 2.0 themes, including Dawn and Horizon, without editing theme code.
What happens to my data if I uninstall?
Shopify asks us to delete your store’s data at least 48 hours after you uninstall (later if you reinstall in that time), and we delete it then, retrying until it is done. Database backups expire within days; if one is ever restored, the deletion is applied again. Customers’ data is deleted whenever Shopify sends a deletion request.
Can customers’ emails come from my own address?
Yes. Add your domain in Settings → Email sender and verify it with a few DNS records.
What are Omni Credits?
Omni Pass rewards paid as Shopify store credit under your programme’s name. Customers spend them at checkout like cash.
Is everything in one app?
Yes. Vikalp Omni is one Shopify app with four plans. Every plan has all the website modules: Omni Marketing, Omni Inbox, Omni Dock, Omni Pass, Reviews, Wishlist and Referrals. Every plan also includes Omni App, your own Android and iPhone apps; plans differ only in limits. Switch plans anytime.
Can the Vikalp Omni team help set up my store?
Yes. Chat with us from the dashboard. To work inside your Shopify admin we send a collaborator request, which you approve and can remove at any time.
Do you support languages other than English?
The dashboard is in English. Everything your customers see can be changed and translated for each language your store sells in.
Not here? Contact us.